Responsible Gaming

Responsible gaming at Frumzi is based on a simple principle: gambling should remain a form of entertainment, not a way to make money or solve financial or personal problems. The purpose of this page is to provide clear information, practical tools, and contacts so that you can make conscious, informed decisions about your play on frumzi-aussie.com. Frumzi, operated by Rabidi N.V. under licence 8048/JAZ issued by Antillephone N.V. in Curaçao, recognises that some players may develop problematic gambling behaviour. For that reason, Frumzi provides a range of responsible gaming measures, including limits, temporary breaks, and self-exclusion options, as well as access to professional support services. Our support team is available to assist you in applying these tools and to refer you to external help resources when needed.

Important regional notice for Australian users: Online gambling services offered from offshore jurisdictions to persons physically located in Australia may be subject to restrictions or enforcement under Australian law, including the Interactive Gambling Act 2001 and blocking measures administered by the Australian Communications and Media Authority (ACMA). Nothing on this page is intended to encourage the use of services that are unlawful in your location. It is your responsibility to comply with applicable Australian laws and to seek independent legal advice if you are unsure.

Risk Awareness

Gambling always involves financial risk and can lead to psychological, social, and economic harm if not managed carefully. Being aware of early warning signs allows you to act before gambling becomes a serious problem. The following indicators may suggest emerging or existing gambling harm:

• Increasing frequency and stakes: You gamble more often than before, raise your bet size to feel the same excitement, or chase losses by immediately trying to win money back.
• Preoccupation with gambling: You think about games, strategies, or past results when you are at work, at school, or with family, and you feel impatient to get back online.
• Loss of control: You regularly gamble for longer than planned, spend more than you intended, or find it difficult to stop even when you promise yourself you will.
• Financial strain: You borrow money, use credit cards, miss bill payments, sell personal items, or use funds needed for rent, food, or other essentials to gamble.
• Emotional distress: You feel guilt, shame, anxiety, irritability, or depression related to your gambling, especially after losing sessions.
• Neglecting responsibilities: You cancel social engagements, perform poorly at work or study, or reduce time with family in order to gamble.
• Secrecy and denial: You hide your gambling activity, lie about amounts lost or time spent, or react defensively when others raise concerns.

Self-assessment checklist

The following questions are for your private self-evaluation. Answer honestly "yes" or "no" to each statement:

• I often gamble longer than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble with money that I really need for everyday expenses or debts.
• I feel restless, irritable, or upset when I cannot gamble.
• I gamble to escape problems, stress, or negative moods.
• Friends or family have expressed concern about my gambling.
• I hide or minimise how much time and money I spend gambling.
• I have borrowed money or sold possessions to fund my gambling.

If you answer "yes" to two or more of these statements, you may be at risk of gambling-related harm. We strongly encourage you to set stricter limits, consider a Time-Out or self-exclusion, and contact professional support services listed below. If you are in immediate emotional distress, contact a crisis helpline in your area without delay.

Limits & Tools

Frumzi provides responsible gaming tools on frumzi-aussie.com to help you control your gambling behaviour. These tools are designed to be set proactively before problems arise, but they can be activated at any time through your player account.

Deposit limits (daily, weekly, monthly)

Setting deposit limits restricts how much real money you can add to your account within a given period. This is a key protection against overspending.

1. Access your account: Log in to your account on frumzi-aussie.com and go to the "My Account" or "Profile" area.
2. Open the responsible gaming section: Select "Responsible Gaming", "Limits", or a similarly named submenu (wording may vary as the platform is updated).
3. Choose deposit limits: Locate the "Deposit Limits" function, where you can usually set:
   • Daily limit - maximum total deposits allowed in any 24-hour period.
   • Weekly limit - maximum total deposits allowed in a 7-day period.
   • Monthly limit - maximum total deposits allowed in a calendar month.
4. Enter your amounts: Carefully decide the maximum amounts you can afford to lose:
   • Example daily limit: AUD 50
   • Example weekly limit: AUD 150
   • Example monthly limit: AUD 400

   These figures are examples only; you must choose amounts suitable to your personal circumstances.

5. Confirm and save: Review the limits and confirm. A confirmation message will appear once the new limits are active.

Important: Lowering your limits normally takes effect immediately or within a short period. Increasing or removing limits may be subject to a cooling-off period (for example, 24 hours or more) to prevent impulsive decisions. Check the on-site terms for the exact timeframes.

Time-spent tools and session control

Controlling how long you stay in a session can prevent excessive play and fatigue-driven decisions. The platform may offer one or more of the following:

• Session timers: A visible timer tracks how long you have been logged in or playing. You may receive on-screen messages after a set duration (for example, every 60 minutes) reminding you of your time spent and inviting you to take a break.
• Reality checks: Pop-up notifications summarising your session time and net result (wins/losses), asking you to confirm whether you wish to continue or log out.
• Session limits: In some cases you may be able to set a maximum session length, after which you will be logged out automatically.

To enable or adjust these tools, go to "My Account" -> "Responsible Gaming" or "Play Settings" and follow the prompts for "Session Timer" or "Reality Check". Choose time intervals that suit your needs (for example, 30, 60, or 90 minutes) and save your preferences.

Short breaks ("Time-Out")

If you feel your gambling is becoming too frequent or emotionally charged, a short cooling-off period can help you regain perspective.

1. Navigate to Time-Out: After logging in, open "My Account" -> "Responsible Gaming" and look for "Time-Out", "Short Break", or similar.
2. Select duration: Choose a predefined period, such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a few weeks (if available)
3. Confirm your choice: Read the summary of what will happen during the Time-Out (for example, you will not be able to deposit or play). Confirm to activate.

During a Time-Out you will normally be unable to place bets or make deposits. Depending on system configuration, you may still be able to log in to view your balance or request withdrawals, but you should treat this period as a complete break from gambling activity. The Time-Out will expire automatically at the end of the selected period; it cannot usually be cancelled early.

Self-Exclusion

Self-exclusion is a stronger and longer-term protective measure intended for players who believe that they may have, or be at serious risk of developing, a gambling problem. By activating self-exclusion, you formally request that access to your account on frumzi-aussie.com be blocked for a defined period or permanently.

How to initiate self-exclusion

1. Log in to your account (if safe to do so): Access your player profile on frumzi-aussie.com.
2. Open the Self-Exclusion section: Go to "My Account" -> "Responsible Gaming" and select "Self-Exclusion", "Permanent Exclusion", or a similarly titled option. If you cannot find it, contact support at [email protected] and request assistance.
3. Choose the exclusion period: Typical options may include:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent) exclusion
4. Review the conditions: Carefully read the explanation of what self-exclusion means, including restrictions on access, deposits, bonuses, and marketing communications.
5. Confirm your decision: Tick the required confirmation boxes and submit your request. You may be asked to re-enter your password or verify the request via e-mail for security reasons.

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your account for the duration of the exclusion. Attempts to log in should be automatically blocked.
• Deposits and gameplay: You will not be allowed to deposit funds, place bets, or participate in any gambling activity on frumzi-aussie.com while self-excluded.
• Bonuses and marketing: The operator will take reasonable steps to stop sending you promotional materials in relation to your excluded account. Some communications (for example, about account balance or withdrawals) may still be necessary.
• Existing balance and withdrawals: Treatment of funds remaining in your account when self-exclusion is activated will depend on the applicable terms and conditions. Generally:
  • You may be allowed to request withdrawal of your remaining real-money balance, subject to standard verification procedures.
  • Bonus funds may be forfeited, according to the bonus terms.

  If you are unsure, contact support immediately after submitting your self-exclusion request.

• Irreversibility during the period: A self-exclusion for a fixed period (for example, 6 months) cannot normally be lifted or shortened. A lifetime exclusion is intended to be permanent and may only be reconsidered, if at all, after a formal process and appropriate checks.

Support contact during self-exclusion

If you need clarification about your self-exclusion, or if you cannot access your account but wish to request exclusion, you can contact:

• E-mail: [email protected] (primary support contact)
• General enquiries: [email protected]

In your message, clearly state that you are requesting "self-exclusion" and specify the length of time you want to be excluded. The support team may provide further instructions and confirm once the measure is applied.

Legal and regional note: Self-exclusion on frumzi-aussie.com applies only to your account(s) held with that operator. It does not automatically extend to other gambling websites, land-based venues, or national self-exclusion registers in any jurisdiction, including Australia.

Support Resources

Professional, confidential assistance is a critical component of responsible gaming. In addition to the tools available on frumzi-aussie.com, we strongly recommend that players in Australia and elsewhere seek external help if gambling is causing harm to themselves or to others.

Local support services for Australia

The following services specialise in gambling-related harm and are independent of Frumzi and Rabidi N.V. Contact details are provided for information purposes only and may change; you should always check the latest information on the providers' official websites.

• National Gambling Helpline (Gambling Help Online - Australia)
  Phone: 1800 858 858 (free call within Australia)
  Website: gamblinghelponline.org.au
  Hours: 24 hours a day, 7 days a week
  Languages: English; access to interpreter services may be available on request.
• Lifeline Australia (crisis support)
  Phone: 13 11 14
  Website: lifeline.org.au
  Hours: 24/7 crisis telephone and online chat support
  Focus: Emotional crisis and suicide prevention (not gambling-specific, but can assist if gambling has led to distress).
• State and Territory Gambling Help Services (for example, NSW Gambling Help, Victorian Gambler's Help, Queensland Gambling Help Service).
  Contact: See the links provided via Gambling Help Online - Local Support to find services in your state.

International support organisations

National and regional self-exclusion schemes

In some countries, players can register with government-approved or industry-wide self-exclusion programs that apply across multiple operators. Examples include:

• United Kingdom - GAMSTOP: A free online self-exclusion system that prevents registered users from accessing online gambling websites and apps licensed in Great Britain. Website: gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register allowing individuals to exclude themselves from licensed gambling services, both online and land-based. Information (in Spanish) is available from the Dirección General de Ordenación del Juego.
• Other EU jurisdictions: Several European countries maintain similar registers (for example, Denmark's ROFUS, Sweden's Spelpaus). Check the website of your national gambling authority.

Note for Australian users: As at 2026, Australia operates various venue-based self-exclusion and pre-commitment systems at state and territory level, primarily for land-based services. For current information, consult your local Gambling Help service or relevant state regulator. Registration with these schemes is separate from any tools used on frumzi-aussie.com.

Blocking and filtering software

Technical tools can help you restrict access to gambling websites on your devices, providing an additional barrier alongside self-exclusion:

• Gamban: A subscription-based application that blocks access to gambling sites and apps across multiple devices. Website: gamban.com.
• BetBlocker: A free blocking tool that allows you to restrict access to gambling content for a chosen period. Website: betblocker.org.
• General content filters: Parental control or web-filtering software (for example, those provided by ISPs or device manufacturers) can also be configured to limit gambling-related content.

These tools are operated by third parties, not by Frumzi or Rabidi N.V. Their effectiveness and coverage may vary. You should always review their privacy policies and terms of use before installation.

Family and community support resources

Family members and affected others can access dedicated support services, including:

• Gambling Help Online (Australia) - For Families and Friends: Information and live chat for people impacted by someone else's gambling. See the "Concerned about someone else?" section at gamblinghelponline.org.au.
• Gam-Anon: A worldwide fellowship offering support to family and friends of problem gamblers. Website: gam-anon.org.
• Online forums and peer groups: Many national gambling support services host moderated forums and groups where affected others can share experiences in a safe environment. Always use reputable, moderated platforms.

All reputable counselling and helpline services are bound by professional standards of confidentiality, subject to applicable laws (for example, where disclosure is required to protect someone from serious harm). You can usually remain anonymous if you wish.

Help for Family

Problem gambling often affects partners, children, parents, and friends. If you are concerned about someone's gambling, it is important to protect your own wellbeing while encouraging the person to seek help.

How to start the conversation

• Choose the right time: Speak when both of you are calm and not currently gambling or in conflict about money.
• Use non-judgmental language: Focus on how their behaviour affects you, using "I" statements (for example, "I feel worried when...") rather than accusations.
• Be specific and factual: Explain what you have noticed (missed bills, secrecy, mood changes) without exaggeration.
• Listen actively: Allow them to express their feelings and avoid interrupting. Acknowledge that change is difficult but possible.
• Avoid financial rescue without boundaries: While small, structured support may be appropriate, regularly paying debts or giving unrestricted money can perpetuate the problem.

Encouraging engagement with support

• Suggest that the person take the self-assessment questions in the "Risk Awareness" section.
• Encourage them to contact a gambling helpline or counsellor, and offer to be present during the call if appropriate.
• Discuss available tools such as deposit limits, Time-Outs, and self-exclusion on frumzi-aussie.com, and offer to support them in activating these measures.
• Respect their autonomy, but be clear about boundaries you may need to set (for example, around shared finances or access to devices).

Support resources for families and friends

• Gambling Help Online - For Families & Friends (Australia): gamblinghelponline.org.au/for-families-and-friends - offers articles, self-help modules, and live chat.
• Gam-Anon: gam-anon.org - information on local and online meetings for relatives and friends.
• Online forums and chats: Many national services host moderated discussion forums where affected others can connect. In Australia, links are available via Gambling Help Online.

Recommended next steps

• Seek professional counselling: A psychologist, psychotherapist, or counsellor with experience in gambling-related harm can help you and the gambler develop coping strategies. In Australia, your GP can provide referrals under local health schemes.
• Use helplines for immediate guidance: If you feel overwhelmed, contact 1800 858 858 (Gambling Help Online - Australia) or 13 11 14 (Lifeline) for confidential support.
• Protect your finances: Consider separating accounts, changing online banking passwords, and seeking independent financial counselling if shared debts have arisen.
• Look after your wellbeing: Maintain your own social connections, hobbies, and support networks. Seeking help for yourself is not a betrayal of the person with the addiction.

Operator's Commitment

Frumzi, operated by Rabidi N.V. from Scharlooweg 39, Willemstad, Curaçao under licence 8048/JAZ (valid to 31 December 2026), is committed to promoting responsible gaming and reducing the risk of gambling-related harm among its customers, including those accessing frumzi-aussie.com in offshore contexts. This commitment includes internal controls, staff training, and cooperation with regulators and support organisations where appropriate.

Internal risk-check procedures

Subject to applicable data protection and privacy laws, the operator may use automated systems and manual reviews to monitor customer activity and identify patterns that could indicate increased risk, such as:

• Rapid and substantial increases in deposit levels or betting stakes.
• Extended continuous play sessions without breaks.
• Frequent attempts to reverse withdrawals or chase losses.
• Use of multiple payment methods, failed deposit attempts, or signs of financial distress.
• Customer communications expressing distress, loss of control, or other harm indicators.

When such patterns are detected, the operator may take proportionate measures, which can include displaying on-site warnings, limiting access to certain products or features, or requesting that the player review their limits or consider a Time-Out or self-exclusion.

Proactive communication with players

In certain circumstances, and always in line with privacy and regulatory obligations, the responsible gaming or customer support team may initiate contact with a player if risk indicators are present. This may occur, for example, when:

• Activity data shows sustained high-risk play despite previous warnings.
• The player has self-reported concerns about their gambling but continues to play heavily.
• There are serious concerns about potential harm, including references to mental health or financial crisis.

Contact may be made via e-mail (for example, from [email protected]) or through secure account messaging. The purpose of such contact is to:

• Provide information about responsible gaming tools available on frumzi-aussie.com.
• Encourage the player to reduce their activity, set stricter limits, or consider Time-Out or self-exclusion.
• Signpost to external, independent counselling and helpline services.

In serious or repeated cases, the operator may impose limits or restrictions on an account, or close it, even without the player's explicit request, where this is considered necessary to comply with responsible gaming principles and legal obligations in the operator's jurisdiction.

Privacy note: All monitoring and interventions are conducted in accordance with the operator's privacy policy and applicable data protection laws. Data is used only for legitimate purposes, including responsible gaming, fraud prevention, and legal compliance.

Australian context disclaimer: While Rabidi N.V. is licensed in Curaçao and provides services on an offshore basis, Australian law may restrict access to or use of certain services by persons physically located in Australia. The responsible gaming information and tools described here do not replace any protections required under Australian law and are not an endorsement of unlawful gambling. Players are urged to consult ACMA resources and local services if in doubt.

Updates

Responsible gaming practices, regulatory requirements, and internal procedures evolve over time. Frumzi may update this page to reflect:

• Changes in applicable laws and regulations in the operator's jurisdiction or in key markets.
• Enhancements to responsible gaming tools and functionalities on frumzi-aussie.com.
• Revisions to contact details for external support organisations.
• Updates to company information relating to Rabidi N.V. or its associated entities.

When material changes are made to this responsible gaming information, the operator may notify players using one or more of the following methods:

• E-mail notices sent to the address registered on your account (for example, from [email protected] or [email protected]).
• Prominent banners or pop-up messages displayed on frumzi-aussie.com upon login.
• Updated information in the "Responsible Gaming" section of the website, which you should review regularly.

We encourage all players to consult this page periodically to remain informed about the tools and support available.

Date of last update: 6 November 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to provide feedback on these measures, or need assistance with limits, Time-Outs, or self-exclusion, you can contact the operator using the details below.

Responsible gaming contact details

• E-mail - Support and responsible gaming: [email protected]
• E-mail - General information: [email protected]
• Website: https://frumzi-aussie.com

Phone numbers and dedicated contact forms for responsible gaming are not currently specified. Where an online contact or feedback form is available on frumzi-aussie.com, you may use it to request support with self-control measures. Clearly state that your query relates to "responsible gaming" so that it can be prioritised appropriately.

Feedback and self-control requests

When contacting the responsible gaming team, it is helpful to include:

• Your full name and account identifier (if applicable).
• A brief description of your concerns (for example, difficulty controlling gambling, desire to set or reduce limits, request for Time-Out or self-exclusion).
• Any specific actions you wish the operator to take (for example, "Please set a 6-month self-exclusion on my account").

The operator will endeavour to respond within a reasonable timeframe, but response times may vary. This communication does not replace emergency or crisis services. If you are in immediate danger or severe distress, contact local emergency services or a crisis helpline in your country without delay.

Disclaimer: The information on this page is provided for general guidance only and does not constitute legal, financial, or therapeutic advice. Players in Australia remain responsible for complying with all applicable Australian laws concerning online gambling and for seeking independent professional advice where needed.